I stumbled upon a typical me too, I'm not able to set my own goals Google blog (again). Because it is the official Google blog, I presume this is a kind of official vision of the future of the user experience of availablity from Google. So, why this I'm better than everyone and Microsoft particular flavoured message?
Cut the crap! If you are convinced this is a good step to excellence (which I do agree on) just do it! Let competition decide by them selves if they need the public that care.
Providing the servicelevel is the USP, the crap behind that is NOT.
Google removes clause that allows downtime of services
Which is a good thing, but still mind that stating this ambition means that it is not acceptable to start with explaining that a little downtime - seven-minute average downtime a month represents the accumulation of small delays of a few seconds, and most people experienced no issues at all - is the same as a 100% uptime.
You can only buildup your reliability if you do not except that last seven minutes and promise to bridge that last gap to 100% uptime. The customer is not stupid you know. So take your ambition, but first of all the user a 100% serious.
added link to Blog post of Sytse van der Schaaf (Dutch) on IT executive: Apekool van Google
Sunday, January 16, 2011
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