Records Management lives in a mixed world

A few days ago I wrote a little piece on Records Management and SharePoint. SharePoint is recognized as a platform that can be configured to fulfill the function as an archive as described in the NEN 2082 Standard (Dutch).

The audit against the standard has been performed by the European Certification Bureau.

Last week I attended at a session where Rubicon demonstrated the standard available functionalities on Document Management that SharePoint provides. The second topic in this session was Rcords Management, SharePoint and the NEN2082 accreditation. For this reason Dick Marijnen from the ECB attended the session to explain a little about the standard and the impact of the standard on documents.

The session was no deep dive into the subject, but only a short introduction. Striking is the assumption in these kind of sessions that a document is still assumed to be 'a piece of text in a digital form'. Say a word document.

In my opinion two major complexities are unexposed:

What is a document?

What is the format of a document?

An document in the historical explanation is a piece of paper with a text or some drawings. Today we are looking in a total different way to a document. It can be a text with some drawing, but also a video or a recording. More complex is when documents are related and combined. For example a set of documents or a text document or a power point presentation with multi media content like an embedded video. About 20 years ago you had to go to a library to look up a document and a related video, go to a video player and so on... It's all there on our fingertips now.
One step further these documents never come alone, there is a reason why they are there. Related documents are dossiers and some of these documents are related to more than one dossier.

If this content is essential for you, your department and later the company or society it becomes a 'record'. Of course this is a VERY simple explanation. Think about it this way. When a document that you produced becomes very important for your company, it is very difficult to find, retrieve and maintain the record if it is located on your hard disk or in your drawer.
When digital, that is the starting-point of the concept of an application providing Records Management support, this will become much easier. True in lot's of ways, but look around. Look around in your own office. Take a look at your desk, think of the way you perform your tasks. Do you use paper during this process? What happens with it? So how digital are we? Or are we still dependent of paper, at least for a part of our life?
I do believe we live in a mixed world of paper and digital content and this is what makes Records Management complex. You can not ignore paper flowing through your organization. Yes you can digitize it as a kind of a remedy. And systems will be able to support the process better. But for the time being Records Management lives in a mixed world.